Services

One system. Three components. Built to fix the root cause, not the symptoms.

Most MSP owners have tried hiring more engineers, buying more tools, or adding automation. The noise reduces for a while and then comes back. That is because none of those things address why the tickets are happening in the first place. Vectus works differently. It analyses every support ticket and time entry in your PSA, surfaces what is actually broken, and guides you through fixing it. Not once, but continuously.

How it Works

Three components that only work properly together.

Each one depends on the one before it.

01

Automatic Ticket Categorisation

Every ticket that comes into your PSA is automatically categorised using consistent, proven MSP standards. It does not matter which engineer raises it or how they describe it. The categorisation is applied the same way, every time.

Across our clients, automatic categorisation saves an average of 2 to 3 minutes per ticket, adding up to 35 hours per month. Based on the average loaded cost of a first line engineer, that is worth around £6,500 per year, saved before you've changed a single process or fixed a single recurring issue.

Why this matters: Without consistent data you cannot trust your reports. Without trustworthy reports you cannot make good decisions. This is the foundation everything else depends on. And it pays for itself before you get to the reporting or guidance.

02

Reporting and Insights

Once your data is clean and consistent, Vectus analyses it to surface what is actually happening across your service desk. Not just ticket volumes, but patterns, trends, and where standards are drifting. You can see which clients are generating the most noise, which issue types keep recurring, and where engineer behaviour is diverging from process.

Why this matters: Most MSP owners are making operational decisions based on instinct or incomplete data. Vectus replaces that with clarity.

03

Guidance

Knowing what is broken is only useful if you know how to fix it. Vectus does not just show you the problem and leave you to figure it out. It guides you through the changes needed, step by step, based on proven MSP operational practice. And it stays with you, reinforcing standards over time so improvements actually stick.

Why this matters: Consultants tell you what to do then leave. Peer groups meet once a quarter. Vectus is there when the decision is being made, in your browser, every day.

What it delivers

Real results. Not projections.

These are the results achieved inside our own MSP before Vectus existed as a product.

That improvement did not happen overnight and it was not one fix. It was a systematic overhaul of categorisation, processes, performance management and culture, measured over five years for a client base of 600 users without adding headcount. Vectus packages that entire system and puts it in your browser.

Who is it for

Built for MSP owner who feel the pain directly

Vectus is built for MSP owners with between 5 and 25 employees who are still close enough to the service desk to feel the pain directly. You know something is wrong. You are just not sure exactly what, or where to start.

If you are already running a highly optimised service desk, Vectus will confirm what you know and help you measure it properly. If you are still firefighting, it will show you where to start and walk you through it.

We're in early access and working with a small group of MSP owners.

Early access members shape the product, get direct access to Chris, and will be first in when we open fully. If this sounds like what your MSP needs, join the waitlist and we will be in touch.